William Gray by Gray Collection

"It’s in a good location in the old town. The restaurant Maggies is great and the staff in the restaurant are really welcoming."

"The rooms are certainly more dated than the pictures convey. And my main issue was that the room was dirty. It wasn’t cleaned before we got there and nor whilst we were there. We were on the 8th floor and every time we came out of the lift there were staff sat on the floor in the corridor dismantling Xmas trees, folding cutlery in napkins etc. we literally had to step over them to get to our room."

"View and area room was clean and comfortable ribe and slippers was a nice touch"

"Aucun."

"Great hotel, staff, and location. The spa facilities are wonderful too. The rooms are very clean. This is my second stay at this hotel."

"Aucun."

"Very nice staff . Great location for site seeing around the old city . A few mins walk to nearest metro stop - excellent to get around Montreal. A lovely restaurant called Maggie Oaks is attached to the hotel .. had breakfast there and it was gorgeous."

"We had some issues with the hot water supply in our room .. however the staff was very nice. We changed rooms and the issue wasn’t really resolved but they went out of our their way to compensate us.. free breakfast !"

"Wonderful hotel with great service. The rooftop brunch was very interesting, but we couldn’t get a reservation and unfortunately missed it."

"Aucun."

"Great location. Super attentive and friendly staff. Quick turnaround on service requests."

"Not good value for money! Very expensive for room of that caliber: very noisy (1. could hear neighbors and 2. loud vent noise no matter the AC/heating setting); no view; some items missing from the room."

"everything (room was great, great location, great staff, great hotel"

"n/a"

"The location was excellent - a quiet street around the corner from great streets for walking, eating, sightseeing, etc. The concierge was outstanding - In addition to making great suggestions for restaurants and tours,she went out of her way to find medical assistance for a member of our group. The rest of the staff were very welcoming and efficient. The rooms were not huge, but were very comfortable - comfortable beds and great pillows! The housekeeping is the only element of this hotel where it fell short - our rooms were not made up until after 5:30 at night - we did not get clean towels and the waste baskets were not emptied. The cocktail lounge was great - interesting seating and attentive staff. All in all a great stay!"

"Housekeeping - see previous comments."

"Modern, clean and very helpful and efficient staff. Very convenient for exploring old Montreal."

"The bar is only open Friday to Sunday. (Although appreciate there is another available within the Maggie Oakes restaurant)."

"The location is perfect at Old Montréal, the most picturesque part of the city in our opinion. We arrived by private transfer (booked by us), and we think this is the most comfortable way. The hotel itself is also beautiful, and the view from the terrasse on the 8th floor is also very nice. The staff was very friendly, especially the gentleman that received us and spoke French and English very well."

"Our room (828) was on the last, 8th floor. Same floor as the restaurant and the already mentioned terrasse. The view, therefore, is also great but the problem is that you bump all the time with people that come just for the restaurant and are not hotel clients, and it doesn't feel private or comfortable. Also, the wall behind our bed was near the bathrooms and that common area to the restaurant and it literally trembled multiple times awakening us during our sleep. It felt like an earthquake (it wasn't....). Also, the corridor to our room was always super hot and smelled bad. It felt like these rooms were an afterthought and a way to better utilise this last floor. I would much recommended staying at another floor, avoir the 8th floor and especially the room 828 if possible. Also, breakfast takes forever. We had an excursion one day and we ordered things well in advance, but our food took more than 30 minutes to arrive (granola, fruit, nothing fancy). Take that into account when planning your day."